Terms of Service

IMPORTANT: BY ACCESSING OR USING REPHUBCRM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER (SECTION 14).

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and RepHubCRM, LLC ("RepHubCRM," "we," "our," or "us") governing your access to and use of our AI-powered sales automation platform (the "Service").

By creating an account, accessing, or using the Service, you represent and warrant that:

• You are at least 18 years of age
• You have the legal authority to enter into this agreement
• If acting on behalf of a business entity, you have the authority to bind that entity to these Terms
• You are a business entity or representative acting in a business capacity (B2B only)
• You and your business are located in the United States

2. Service Eligibility and Geographic Restrictions

RepHubCRM is a Business-to-Business (B2B) service available exclusively to businesses and business representatives located in the United States.

By using the Service, you confirm that:

• You are using the Service for business purposes only, not for personal, family, or household use
• Your business is registered or operates within the United States
• You will only use the Service to contact businesses and business contacts within the United States
• You will not use the Service to contact consumers for personal sales

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we determine that the Service is being used outside these parameters.

3. Description of Service

RepHubCRM is an AI-powered B2B sales automation platform that provides:

• Autonomous B2B lead generation and outreach
• AI-generated email campaigns for business prospects
• Automated appointment scheduling
• Territory-based exclusivity for sales campaigns (by ZIP code and industry)
• CRM and lead management tools
• Analytics and reporting

The Service is provided "as is" and "as available." We do not guarantee specific results, leads, appointments, or revenue from using the Service.

4. Account Registration and Security

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use of your account
• Ensuring all users authorized to access your account comply with these Terms

We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe have been compromised.

5. Territory Exclusivity

RepHubCRM offers exclusive territory rights on a per-industry, per-ZIP code basis within the United States:

• You receive exclusive rights to use our AI sales agent in your claimed territory for your specified industry
• We will not allow direct competitors in your industry to operate in your claimed ZIP codes
• Territory claims are subject to availability and payment of applicable fees
• Exclusivity is maintained only while your account remains active and in good standing
• We reserve the right to determine industry classifications and resolve disputes at our sole discretion
• Territory exclusivity does not guarantee any specific number of leads or results

6. Acceptable Use Policy

You agree to use the Service only for lawful B2B purposes and in compliance with all applicable laws. You may NOT use the Service to:

• Send unsolicited bulk emails (spam) or violate the CAN-SPAM Act
• Contact consumers for personal sales purposes (B2C activities)
• Use deceptive, misleading, or false information in communications
• Impersonate any person or entity
• Violate any federal, state, or local laws or regulations
• Harass, threaten, or discriminate against any person
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems or data
• Interfere with or disrupt the Service
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Resell, sublicense, or redistribute the Service without authorization
• Use the Service for any illegal purpose or to promote illegal activities

For complete details, please review our Acceptable Use Policy.

7. Email Marketing Compliance (CAN-SPAM)

All email communications sent through the Service must comply with the CAN-SPAM Act. You agree to:

• Use accurate header information ("From," "Reply-To," routing information)
• Use truthful, non-deceptive subject lines that reflect email content
• Identify messages as advertisements where required
• Include your valid physical business address in all emails
• Provide a clear and conspicuous opt-out mechanism
• Honor opt-out requests within 10 business days
• Not sell or transfer email addresses of people who have opted out
• Monitor compliance by any third parties acting on your behalf

CAN-SPAM Penalties: Violations of the CAN-SPAM Act can result in penalties of up to $51,744 per email. You are solely responsible for ensuring your use of the Service complies with all applicable laws.

8. California Privacy Compliance (CCPA/CPRA)

If you collect or process personal information of California residents through the Service, you must comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Providing notice at collection disclosing categories of personal information collected
• Honoring consumer rights to know, delete, correct, and opt-out
• Responding to verified consumer requests within 45 days
• Implementing reasonable security measures
• Not discriminating against consumers who exercise their rights

Note: The B2B exemption for CCPA/CPRA expired on January 1, 2023. Business contact information is now subject to these requirements.

9. Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis as specified at checkout
• Territory deposit fees are due at the time of reservation
• All fees are in U.S. Dollars (USD)
• Fees are non-refundable except as expressly stated or required by law
• We reserve the right to change pricing with 30 days written notice
• Failure to pay may result in service suspension or termination
• You are responsible for all applicable taxes

Payment processing is handled by Stripe. By providing payment information, you authorize us to charge your payment method for all fees due.

10. AI-Generated Content

Our Service uses artificial intelligence to generate email content, responses, and other communications. You acknowledge and agree that:

• AI-generated content may contain errors, inaccuracies, or unintended statements
• You are solely responsible for reviewing, approving, and sending all communications
• You may modify or reject any AI-generated content before sending
• We do not guarantee specific results from AI-generated campaigns
• You remain legally responsible for all communications sent through the Service

11. Intellectual Property

• The Service, including all software, content, trademarks, and intellectual property, is owned by RepHubCRM
• You retain ownership of your business data and content uploaded to the Service
• You grant us a limited license to use your data solely to provide and improve the Service
• AI-generated content created using the Service is owned by you upon approval and sending
• You may not use our trademarks, logos, or branding without prior written consent

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE ANY SPECIFIC RESULTS, INCLUDING NUMBER OF LEADS, APPOINTMENTS, OR REVENUE. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPHUBCRM AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES; COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES; DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; OR ANY OTHER DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO REPHUBCRM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

14. Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

14.1 Informal Dispute Resolution

Before filing any formal proceeding, you agree to contact us at legal@rephubcrm.com and attempt to resolve the dispute informally for at least 30 days.

14.2 Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in English, in Rapides Parish, Louisiana (or another mutually agreed location). The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND REPHUBCRM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

14.4 Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@rephubcrm.com within 30 days of first accepting these Terms. Your notice must include your name, address, email, and a clear statement that you wish to opt out of arbitration.

14.5 Exceptions

This arbitration agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies. Additionally, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

15. Indemnification

You agree to indemnify, defend, and hold harmless RepHubCRM and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights
• Any content or communications you send through the Service
• Any claims by recipients of communications sent through the Service

16. Termination

Either party may terminate this agreement at any time with 30 days written notice. We may suspend or terminate your access immediately if we reasonably believe you have violated these Terms. Upon termination:

• Your access to the Service will be discontinued
• You may request export of your data within 30 days
• Territory exclusivity will be released
• Outstanding fees remain due and payable
• Sections regarding limitation of liability, indemnification, arbitration, and governing law survive termination

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana, United States, without regard to its conflict of law provisions. Subject to the arbitration provisions above, any legal proceedings shall be brought exclusively in the state or federal courts located in Rapides Parish, Louisiana, and you consent to personal jurisdiction in such courts.

18. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the Service after such notice constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and terminate your account.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

20. Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, and Cookie Policy, constitute the entire agreement between you and RepHubCRM regarding the Service and supersede all prior agreements, understandings, and communications.

21. Contact Information

If you have questions about these Terms of Service, please contact us:

• Legal Inquiries: legal@rephubcrm.com
• General Support: hello@rephubcrm.com
• Mailing Address: RepHubCRM, LLC, Alexandria, LA 71301, United States